Refund and Cancellation Policy

Draft prepared for attorney review before the first paying customer. Bracketed items are still to be completed.

1. Cooling-off (7 days)

Under section 44 of the Electronic Communications and Transactions Act you may cancel an online purchase within 7 days without reason and receive a full refund, provided you have not started using the service.

2. Starting immediately

At checkout you can tick “start my access immediately”. If you do, we begin providing the service straight away and, as the Act allows, the 7-day cooling-off right no longer applies. The purchase is then final, except as set out below.

3. When we will still refund

• You paid twice for the same plan, or were charged an amount that does not match the price shown.
• The service was unavailable for more than 24 hours in a row during your plan, in which case we refund the affected days or extend your access.
• We failed to display information the law requires before purchase (ECT Act section 43), which gives you a 14-day cancellation right from receiving the service.
• Any other case where the Consumer Protection Act entitles you to a refund.

4. What is not refundable

• Unused days or exam credits once your plan has started.
• Failing the official learner’s test.
• Credit top-ups and access extensions once applied to your plan.

5. How to ask

Email myk53academy@gmail.com from your account email with your purchase reference (on your account page). We reply within one business day and pay approved refunds to the original payment method within 5 to 7 business days.